Contacts

Here are the websites, addresses, phone and fax numbers you need to manage your benefits.

24/7 Nurse Line

24/7 Nurse Line

877-780-HISD (4473), choose a language and press 3

Benefits/enrollment resources

HISD Benefits Office
hisdbenefits.org

Telephone: 877-780-HISD (4473)
English- and Spanish-speaking benefits specialists are available.
7 a.m. to 7 p.m. CST, weekdays (except holidays) and 7 a.m. to 4 p.m. CST, Saturdays

 

Benefits coordinators
Assigned by your HISD work location

Cancer, hospital indemnity, critical illness and accident plans

Aflac Group
caicworksite.com

Claims administrator:
P.O. Box 427
Columbus, SC 29202

Customer service: 800-433-3036
7 a.m. to 4 p.m. Central Time, weekdays (excluding holidays)

CHIP/Children's Medicaid

Texas Health and Human Services Commission
chipmedicaid.org/

Telephone: 877-543-7669
Fax: 877-542-5951
8 a.m. to 8 p.m. Central Time, weekdays (except holidays)
 

COBRA

ADP COBRA
benedirect.adp.com

800-526-2720
7:00 a.m. to 7:00 p.m. Central Time, weekdays (except holidays)

Dental plan
Dental HMO and Dental PPO

Cigna Dental
myCigna.com

Cigna HealthCare
PO Box 182223
Chattanooga, TN 37422-7223

Customer service: 800-Cigna24 (244-6224)
Cigna is available 24/7/365

Find a network provider

 

Managed Cost/Discount Dental

QCD of America
qcdofamerica.com

QCD of America
12001 N. Central Expwy, Suite 600
Dallas, TX 75243

Customer service: 800-229-0304 

Disability plan

Unum
unum.com

Claims administrator:
P.O. Box 100158
Columbia, SC 29202-3158

Customer service: 800-858-6843
7 a.m. to 7 p.m. Central Time, weekdays (excluding holidays)

Employee assistance program

Aetna Resources for Living
employee assistance program (EAP)

mylifevalues.com

Username: HISD
Password: EAP

Telephone: 1-855-574-HISD (4473)

Flexible spending accounts

2018 Cigna FSA
Cigna HealthCare
PO Box 182223
Chattanooga, TN 37422-7223

Customer service: 800-Cigna24 (244-6224)
Claims Fax: 877-823-8953

 

IRS information
Tax-deductible health care expenses
Tax-deductible dependent day care expenses

If you’re not sure whether an expense is eligible, check with your tax advisor.

 

2017 Aetna FSA (PayFlex)

Customer Service: 888-678-8242

Health care partners and providers

HISD Employee Health & Wellness Center
Hattie Mae White

Schedule an appointment online

Telephone: 713-957-3908

Monday: 7 a.m - 4 p.m.
Tuesday - Thursday: 9 a.m. – 6 p.m.
Friday: 7 a.m. - 4 p.m.
Saturday: 8 a.m. - 12 p.m.
Closed daily from 1 p.m. - 2 p.m.

 

HISD Employee Health & Wellness Center
Attucks Middle School

Schedule an appointment online

Telephone: 713-732-3532

Monday: 7 a.m. - 4 p.m.
Tuesday/Wednesday: 9 a.m. - 6 p.m.
Thursday: 9 a.m. - 1 p.m.
Friday: 7 a.m. - 4 p.m.
Closed daily from 1 p.m. - 2 p.m.

 

Aetna Resources for Living
employee assistance program

mylifevalues.com

Username: HISD
Password: EAP

Hotline: 855-574-4473
24 hours/7 days

 

Viverae Member Health Assessment
viverae.com

Telephone: 888-VIVERAE (888-848-3723)
7 a.m. to 9 p.m. Central Time, weekdays
Saturday 9 a.m. to 3 p.m. Central Time (except holidays)

 

Cigna Healthy Pregnancies, Healthy Babies

Customer service: 800-615-2906
8 a.m. to 6 p.m. Central Time, weekdays  (except holidays)

 

Central Care Community Integrated Health Services
centralcarechc.org

713-734-0199

 

Platinum Physician Associates
platinumipa.com

888-449-7310

Life and AD&D insurance/travel assistance

Minnesota Life
securian.com

Claims administrator:
Group Division Claims
P.O. Box 64114
St. Paul, MN 55164-0114

Medical underwriting: 800-872-2214

Claims: 888-658-0193
7 a.m. to 7 p.m. Central Time, weekdays (excluding holidays)

Portability/conversion: 866-293-6047
7 a.m. to 6 p.m. Central Time, weekdays (excluding holidays)

 

Redpoint travel assistance program
lifebenefits.com/travel

In the U.S., Canada, Puerto Rico, U.S. Virgin Islands and Bermuda, call toll free: 855-516-5433

In other locations worldwide, call collect: +1-415-484-4677

Medical plan

Cigna Medical - 2018 Plans
Go to myCigna.com to find a network provider, file claims and manage your account.

Cigna HealthCare
PO Box 182223
Chattanooga, TN 37422-7223

Customer Service:  800-Cigna24 (244-6224)
24 hours a day, 7 days a week

 

Aetna Medical - 2017 Plans
Aetna
P.O. Box 14586
Lexington, KY 40512-4586

Customer service: 877-224-6857
8 a.m. to 6 p.m. Central Time, weekdays (except holidays)

Personal legal plan

Hyatt Legal Plans
legalplans.com

Hyatt Legal Plans
1111 Superior Ave.
Cleveland, OH 44114-2507

Customer service: 800-821-6400
7 a.m. to 6 p.m. Central Time, weekdays (excluding holidays)

Prescription drug program

Express Scripts
express-scripts.com

Telephone: 855-712-0331

 

Accredo Specialty Pharmacy
accredo.com

Telephone: 877-222-7336

Vision plan

EyeMed Vision
eyemed.com

Customer service: 844-409-3402

For any benefits question or concern, one call does it all.
Call us at 877-780-HISD (4473)

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